Frequently Asked Questions
Everything you need to know about your next ride from Giant Osborne Park.
Can I pick up my bike in-store after ordering online?
Yes, we offer a Click & Collect service. All bikes ordered for in-store pickup are professionally assembled and safety-checked by our certified mechanics before you arrive.
Do you offer professional bike fitting services?
Absolutely. We provide professional bike fitting at our Osborne Park location to ensure maximum comfort and performance, whether you are a mountain biker, road cyclist, or commuter.
What is your return policy on cycling gear and accessories?
We accept returns on most unused accessories and apparel in original packaging within 30 days of purchase. Please note that for safety reasons, we cannot accept returns on helmets once they have left the store.
Does my new Giant bike come with a warranty?
Every new Giant bike comes with a manufacturer's warranty. This typically includes a lifetime warranty on the frame for the original owner and specific coverage periods for components and suspension.
Do you provide servicing and repairs for all bike brands?
While we are a specialist Giant dealer, our workshop is fully equipped to service and repair most major bicycle brands. We recommend booking in advance to secure your preferred date.
What payment options are available for high-end bikes?
We offer several flexible payment options, including major credit cards and popular buy-now-pay-later services like Afterpay and Zip, allowing you to get on the road sooner.