Returns & Exchanges
At Giant Bikes Osborne Park, we want you to be completely satisfied with your cycling gear. If your purchase isn't quite right, we offer a straightforward return and exchange process for unused items within 30 days of purchase.
Check Eligibility
Ensure your product is in its original, unused condition with all tags and packaging intact to qualify for a return or exchange.
Contact Our Team
Reach out to the Osborne Park store via phone or email with your order number and proof of purchase to initiate the authorization process.
Return the Item
Bring your item directly to our Osborne Park showroom or securely package it for shipment back to our designated service center.
Processing and Refund
Once our technicians inspect the item, we will process your refund to the original payment method or finalize your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing